Waste Collection Kentish Town Privacy Policy

This Privacy Policy explains how Waste Collection Kentish Town collects, uses, stores and protects personal data relating to our waste collection and associated services. It applies to all Waste Collection Kentish Town customers and prospective customers in the Kentish Town area, including individuals, households and business clients who contact us, request a quote, make a booking or otherwise use our services.

Who We Are

Waste Collection Kentish Town is a waste collection service provider operating in the Kentish Town area. For the purposes of applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller in respect of the personal data described in this Privacy Policy.

Personal Data We Collect

We collect and process different categories of personal data when you interact with us, including:

Contact details such as name, address, email address and telephone number, so that we can identify you and communicate with you about enquiries, bookings, collections and account matters.

Service information such as property type, waste type, preferred collection dates and access instructions, to enable us to plan, provide and improve our waste collection services.

Account and transaction information such as records of services provided, invoices, payment status, and related correspondence, so we can manage your account and our business records.

Payment-related information such as partial card details or payment reference numbers provided to us by our payment processors, enabling us to confirm payments and address billing enquiries. We do not store full card numbers or security codes.

Communication records such as emails, telephone call notes and other correspondence when you contact us with questions, complaints, feedback or requests.

Technical data such as device type, approximate location and basic usage information where it is automatically collected through your use of our website or online tools, to support security, troubleshooting and service improvement.

Purposes and Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes and corresponding lawful bases are:

To provide our waste collection and related services to you. This includes managing enquiries, issuing quotes, confirming bookings, carrying out collections, issuing invoices and managing payments. Our lawful basis is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

To manage our customer relationship. This includes handling service updates, responding to your queries and complaints, and sending important notices about changes to our terms or services. Our lawful basis is the performance of a contract and our legitimate interests in operating and improving our services.

To maintain financial and business records. We keep records of transactions, communications and service histories for accounting, tax and audit purposes and to establish, exercise or defend legal claims. Our lawful basis is compliance with legal obligations and our legitimate interests.

To improve and develop our services. We may review service usage patterns, feedback and operational data to enhance routes, reliability and customer experience. Our lawful basis is our legitimate interests in improving and growing our business, provided your interests and rights do not override these interests.

To send you marketing communications about our services in the Kentish Town area, where permitted. Where required by law, we will only send such communications with your consent. Where consent is not required, our lawful basis is our legitimate interests in promoting our services, and you can object at any time.

To comply with legal and regulatory requirements. We may process and share your data where necessary for compliance with applicable laws, regulations, lawful requests from authorities and to assist in the prevention and detection of crime. Our lawful basis is compliance with legal obligations and our legitimate interests in protecting our business.

Data Retention

We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

In general, contact, service and account data are retained for as long as you remain a customer and for a period after the end of the relationship to answer queries, resolve disputes and demonstrate our service history. Financial and transaction records are typically retained for the period required by tax and accounting laws. Communication records are retained for a reasonable period aligned with our customer service and legal needs.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties that act as data processors on our behalf. These processors are engaged only to the extent necessary to support our services and are required to act only on our instructions and to implement appropriate security measures.

Typical categories of data processors include:

IT and hosting providers that store data and support our business systems and website.

Payment service providers that process payments on our behalf and help us handle billing queries and refunds.

Customer service and communication providers that enable us to send service notifications and manage enquiries efficiently.

Professional advisers such as accountants or legal advisers where necessary for business, tax and legal purposes.

We may also share personal data where necessary with law enforcement agencies, regulators or other public authorities when required by law or where it is necessary to protect our rights, our customers or others.

International Data Transfers

Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other jurisdictions, we take steps to ensure that appropriate safeguards are in place to protect your personal data. This may include the use of standard contractual clauses or other mechanisms approved by relevant data protection authorities.

Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and procedures designed to minimise unnecessary use or disclosure of data. While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure.

Your Data Protection Rights

As a data subject, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions set out in law. These include:

The right of access to obtain confirmation of whether we process your personal data and to receive a copy of the data we hold about you.

The right to rectification to have inaccurate or incomplete personal data corrected or updated.

The right to erasure, sometimes known as the right to be forgotten, to request deletion of your personal data where there is no longer a lawful basis for us to continue processing it.

The right to restriction of processing to request that we limit the use of your data in certain circumstances.

The right to data portability to receive your personal data in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible and where the lawful basis is consent or contract.

The right to object to certain types of processing, including direct marketing and processing based on our legitimate interests, where your particular situation justifies an objection.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights, or if you have any questions about how we handle your personal data, you can contact us using the details provided on our website or in your service documentation. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or exercise other rights.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.

Scope and Updates to This Policy

This Privacy Policy applies to all Waste Collection Kentish Town customers and prospective customers located in the Kentish Town area who use or enquire about our waste collection and related services. It does not cover the practices of other companies or individuals that we do not control.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any changes will take effect from the date of publication of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.